Frequently Asked Questions

How do carriers know the code to open the box?

Simply enter your box code to your ship-to address line when placing orders online. You can also catalog your code with UPS and FedEx!

How large of a package will the box hold?

The box will hold a 26 x 18 x 16-inch package!

What is your return policy?

We offer a 100-day satisfaction guarantee. If you don't like it, send it back for a full refund.

How do I find someone to install my box?

Good question, if you do not have someone to complete your install, feel free to give us a ring, and we will gladly work to locate a reputable contractor.

What is the box made of?

All aluminum and stainless steel, including the hardware.

Do you make a smaller architectural mailboxes?

We can build anything, feel free to give us a ring to discuss your custom mailbox order.

What keeps someone from taking my custom mail or parcel safe box?

For stand-alone outdoor placements, we recommend anchoring the box to a concrete pad.

Can anyone deliver packages to this box?

All carriers can deliver to our boxes, but we do recommend that you contact the postal supervisor of your delivery area. Postal supervisors are very receptive to all of our products.

What video doorbells work with your parcel safe boxes?

We actually designed the front faceplate of our boxes to accommodate video doorbells from Ring, Nest, and many others. Since our cabinet is made of aluminum, it makes for easy integration.

What are the standard colors that you offer?

We have 15 powder coat finishes to choose from, see page three of our price calculator. Also, custom colors are also available for an additional fee.

How long does it take to build a box from the time it’s ordered?

Each box is customized to your specifications, please allow 3-4 weeks for us to prepare your order.

How do you ship the boxes?

We use both national and regional LTL freight companies, feel free to call us if you want a quote.

How heavy are these architectural mail and parcel safe boxes?

Our boxes weigh from 165 -195 lbs depending on the model you choose.

Do you make wall inserts?

Yes we do, in both fully enclosed cabinets and single door wall hatch models.

What is the difference between a Mailbox Sentinel and a Box Sentinel?

All Mailbox Sentinels are full-service combination mail and parcel boxes, the Box Sentinel is a parcel only delivery box unless you select a Box Sentinel with a letter insert. The Box Sentinel with a letter slot does not have a space for outbound letter mail only for inbound.

How do I order these top quality parcel boxes, I can’t find the buy button?

Give us a call at 800-910-4251 for immediate service or go to the pricing tab to complete a preliminary estimate and we’ll call you. Rest assured that we stand ready to help create the perfect delivery, and return solution at the best value.

Do you make secure free standing ballot boxes?

Yes, we actually do, and they can also have features added later once the election season is over.  You can make them work as sealed bid boxes, parcel delivery, and return boxes, or a combination letter and parcel box. They can always be converted back to a ballot box at any time by simply placing the ballot collection bracket, and ballot collection bag back in place.

What is the difference between your parcel safes and other drop boxes?

For starters, our finger bottom design makes getting the packages out very easy and the electronic access controller works great for returns. Since our parcel safe hinges at the bottom, it allows you to manage much larger packages with ease. Every aspect of our design is based on quality from top to bottom!

Are your boxes USPS certified?

We are not certified by the General Postmaster, but we do meet or exceed all standards and specifications when installed properly. We encourage you to call your local postmaster where in every case to date we have found great support and acceptance. Feel free to give us a ring as we’re here to help!